In accordance with the provisions of the Federal Law on Protection of Personal Data in Possession of Individuals (the Law), the legal entity "GRUPO HOTELERO SAMAR, S.A. DE C.V. ", whose commercial names are: Hotel Mia Bacalar and Hotel Mia Reef Isla Mujeres in Quintana Roo, with address at Prolongación Paseo Usumacinta No.139, Colonia Guayabal. C.P.86090, Villahermosa, Tabasco, as responsible for the processing of your personal data makes your knowledge the following information.
The obtaining of your personal data by GRUPO HOTELERO SAMAR, S.A. DE C.V., still derived from any legal relationship by the acts that you celebrate with you as owner of these, will be safeguarded and treated with different purposes, which are established below:
• Sales and reservations
• Guest registration
• Billing
• Granting of business loans
• Comply with the obligations assumed in the service agreements
• Receive from our suppliers the services or products required
Additionally, it is identified and distinguished that the following purposes could be considered different from those that originated from the legal relationship with the owner, but that we consider necessary to conclude our quality process and marketing and advertising purposes.
• Evaluate the quality of the service
• Evaluate the work environment
• Send information regarding advertising
• Recruitment and staff selection
We inform you that as owner you will have a period of 5 days to express your refusal to process your personal data for purposes that are not necessary, nor gave rise to the legal relationship with the person responsible, by sending an email to the account
The personal data of the holders that may be requested for the development of our processes and purposes established in this notice, among others are:
From customers and suppliers:
• Identification and contact information
• Personal business cards, third-party contact information
• In general, any information related to natural persons that is required to carry out the activities that were established and agreed upon in the contract for the provision of services.
Employees or applicants:
• Curriculum Vitae or application for employment with recent photograph, birth certificate, proof of address, military record in case of men, CURP, official identification with valid photograph, proof of studies, letters of recommendation, sketch of address, background letter not criminal.
The personal data collected and that could be considered as sensitive, are only data relating to employees and in general of third parties who have been authorized by the owner to provide us with personal data, committing ourselves as responsible to the same will be treated under the strictest security measures that guarantee confidentiality in accordance with the provisions of this privacy notice and the law.
In such cases, in accordance with what is established in article 9 of the Law regarding sensitive personal data, the owner must express his express consent through his handwritten signature, electronic signature, or any verification mechanism established for that purpose. .
As part of our process of recruitment and selection of personnel, sensitive personal data could be received, in this case the owner should be asked for his consent so that this data can be used directly by GRUPO HOTELERO SAMAR, S.A. DE C.V. or transferred to third parties, to carry out the process of recruitment and selection, said consent will be expressly, through his signature autograph.
In order to comply with the Law, once the owner gives their personal data to the person in charge, the latter will keep them in various media for the minimum time required to complete the provision of the service, however there are personal data that are part of the information which fiscal authorities may require in the following fiscal years. In these cases the information will be duly stored and supported as established in the control of records and with the security and technology implemented in the company.
The personal data held by the person responsible will be protected administratively, technically and physically as established in the procedure of internal control of data, in order to avoid loss, misuse, unauthorized access to them, as well as their publication , modification or even destruction.
For the aforementioned treatment of personal data, all the principles set forth in Article 6 of the Law will be followed, which for better understanding we will point out below: Lawfulness, Quality, Consent, Information, Purpose, Loyalty, Proportionality and Responsibility.
For purposes of delimiting the use or disclosure of your data, GRUPO HOTELERO SAMAR, S.A. DE C.V. has established a regulation and internal policies implemented, which are signed annually on compliance with these policies and the declaration of confidentiality by the personnel involved in the provision of our services and therefore in the use of their data.
GRUPO HOTELERO SAMAR, S.A. DE C.V. as responsible, he has delegated the responsibility for data protection to an internal manager, whose function will be to support the person in charge and to ensure that the measures taken within the company are carried out.
Personal data held by GRUPO HOTELERO SAMAR, S.A. DE C.V. they will be administratively protected through an internal procedure for the control of personal data; technically through the activities that are carried out by advisors in systems and physically through security cameras and control of access to the facilities through registration and authorization, all this in order to avoid loss, misuse, unauthorized access to them , as well as its publication, modification or even the destruction of the personal data it collects.
GRUPO HOTELERO SAMAR, S.A. DE C.V. will be impeded to give a different use to the personal data collected, if for some reason this happened, before they are used, the pertinent changes will be made to this privacy notice and will be made available again to the owner through Our pages:
For purposes of the holder being able to exercise the ARCO (Access, Rectification, Cancellation and Opposition) rights provided by the Law or in order to agree to their interests to revoke the consent previously granted for the use of their personal data, we have implemented a procedure that establishes certain requirements, formats and terms that the owner can know by going directly to our offices of GRUPO HOTELERO SAMAR, SA DE C.V. in hours and days by appointment, send an email to or access the link "ARCO Rights" in the Privacy Notice section of the following web sites:
In order for your ARCO application to be admitted for analysis by us, it must contain and be accompanied by everything indicated in article 29 of the Law, such as the name and address of the owner, documents that prove the personality, a clear and precise description of the the personal data for which ARCO rights are sought and use the request provided as indicated in the previous paragraph.
In accordance with the above, if the owner requests access to personal data provided to any of our hotels in accordance with the established procedure, this obligation will be considered fulfilled by providing said data or if the owner requires it, we will provide it by the means indicate a simple copy of them.
If even if the owner has known this Privacy Notice determines that the purpose of the processing of their personal data is different from the one agreed with the person in charge, he / she will be able to express this by e-mail to, his / her denial so that his / her data personal continue to be used.
In the same way, we inform you that your personal data can be transferred and treated inside and outside the country, by persons other than the person responsible according to what is contemplated in chapter V, articles 36 and 37 of the Law. In this sense, your Information can be shared with third parties to carry out the following activities:
• To complement a procedure requested by the owner of the information;
• To suppliers that perform the provision of specialized professional services, prior agreement and express request from the client that we control the delivery of information.
• To meet the requirements of the authorities or to protect and defend the rights of the responsible party.
We reiterate that the owner can object to the transfer of their personal data and exercise their ARCO rights through the mechanisms and means that have been implemented for that purpose, such as going directly to our offices of GRUPO HOTELERO SAMAR, S.A. DE C.V. in hours and business days by appointment, send an email to or access the link "ARCO Rights" in the Privacy Notice section of the following pages:
If you do not express your opposition to the transfer of your data to third parties, GRUPO HOTELERO SAMAR, S.A. DE C.V. You will understand that you have given your consent to do so.
GRUPO HOTELERO SAMAR, S.A. DE C.V., reserves the right to make the changes it deems pertinent to this Privacy Notice, in order to adapt, update, improve, or to meet new legal provisions. It is recommended that the holders of personal data regularly review the contents of this comprehensive Privacy Notice (through our websites, in order to be aware of the changes that may occur:
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Version 1 effective as of September 01, 2017.